RxScale GmbH

Cassian Brosius

Everything you need to know: Your complete resource for guides, processes, and quick support for using our platform.

For Telemedicine Providers

Follow these steps to activate your account and start using our platform:

How Registration Works – Step-by-Step Guide

Forgot your password? Here’s how to quickly and securely set a new one.

Forgot or want to change your password? Here’s how

If your login attempt fails, the issue is often related to the email address you are using, as your account was created by us in advance. Here is a quick…

I can’t log in – Quick Troubleshooting Guide

Your start in the portal: Account activation, password setup, and quick solutions for login issues.

Getting Started & Access

A step-by-step guide to installing and configuring the RxScale questionnaire.

How to Integrate the RxScale Questionnaire on Your Website

In this article, you will learn how to create a new pharmacy in your Admin Tool and successfully link it to an existing shop.

How to add a new pharmacy and connect it to a shop

Add licensed medical professionals to your system and define their permissions.

Add a New Doctor – Step-by-Step

In this article, you will learn how to grant access to new team members and what happens after their account is created.

How to add new users

In this article, you will learn how to configure which information about your patients is captured in the system and displayed in the patient list. This is done via Profile…

How to define which patient data is stored (Profile Fields)

Quick help and answers to common questions.

Gain full control over all questionnaires, create new ones, and tailor existing forms to your specific needs.

Managing Questionnaires - The "Questionaire" Section

Your central control panel for all incoming orders.

Order Overview – The “Orders” Section

The central location for managing all available products in the system.

Managing Products – The “Products” Section

Patient Management – The “Patients” Section

Manage all registered doctors in your system.

Managing Doctors – The “Doctors” Section

Central control of user access, pharmacy accounts, and shop integrations.

Managing Settings – The "Settings" Section

Admin Tool

Create a custom design with text, images, and links

Home

Go to RxScale

Find answers and get help from Intercom Support and Community Experts

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For Telemedicine Providers

Getting Started & Access

FAQ

Admin Tool