The “Orders” tab in the RxScale Admin Tool is your central control panel for all incoming orders. It consolidates information from your shop, the patient, the doctor, and the pharmacy into one unified view.
These buttons are located at the top of the order detail page and control the overall order process.
Button | Function |
| Reloads the latest data for the order |
| Restarts the entire process (e.g., doctor review) |
| Cancels the entire order and stops further processing |
1. Order List Overview
When you open the “Orders” tab, you'll see a list of all registered orders.
Column | Description |
Shop ID | Internal order number |
Name | Customer name or order label |
Status | Current processing status (e.g., Completed, Declined, Waiting) |
Shop | Source of the order (e.g., shop URL like |
Updated At | Last update timestamp |
Created At | Date and time when the order was created |
Filter Options
You can filter the order table by:
Prescription Status (
SIGNED,APPROVED,DECLINED)ON HOLDWAITING FOR DOCTOR
The integrated search function allows you to quickly locate specific orders.
2. Order Detail View
Clicking on an order opens the full Order Detail View. This view is divided into structured sections for better navigation.
Shop Information
Field | Description |
Shop Identifier | Domain of the connected webshop (e.g., Shopify) |
Customer E-Mail | Customer’s email address from the shop |
Added to RxScale | When the order was first imported into RxScale |
Updated in RxScale | Timestamp of the latest update in RxScale |
Address Information
Field | Description |
Billing Address | Customer's billing address (name, street, ZIP, city) |
Delivery Address | Customer's shipping address |
Actions:
Edit Billing Address: Update the billing addressEdit Delivery Address: Update the shipping address (e.g., due to changes)
Patient Information
Field | Description |
Name / Surname | Full name of the patient |
Birth Date | Patient's date of birth |
Patient Fields | Additional answers from the questionnaire |
Total Orders | Number of past orders placed by the patient |
Created / Updated | Timestamps for data entry and last update |
Actions:
View Last Order: Opens the patient’s most recent orderClick the icon
to update patient data
Order Items
Displays all products in the order, including linked questionnaires and details.
Field | Description |
Product Name | Name of the ordered product (e.g., Paracetamol) |
SKU | Product identifier / stock keeping unit |
Quantity | Number of units ordered |
PZN | Pharmaceutical central number (if available) |
Questionnaire | Link to the filled-out questionnaire |
Actions:
VIEW: Opens the completed questionnaireCHANGE ITEM: Modify the ordered productCHANGE QUANTITY: Adjust the product quantityCHANGE PHARMACY: Update the assigned pharmacyDELETE ITEM: Remove the product from the order
Prescriptions
Lists all prescriptions linked to the order, including doctor info, status, and notes.
Field | Description |
Prescription ID | Unique ID of the prescription |
Status | e.g., Signed, Approved, Declined |
Doctor | Assigned doctor for the prescription |
Type | Type of prescription (e.g., Physical, Digital) |
Issues | Doctor-reported issues or questions |
Doctor Note | Free text note from the doctor for clarification |
Actions:
RESEND: Re-send the prescription to the doctor (e.g., after corrections)CHANGE DOCTOR: Assign a different doctorDOWNLOAD: Download the prescription as PDF (if available)
Pharmacy Orders
This section shows whether an order has been forwarded to a pharmacy, including current status, timestamps, and tracking information.
Overview:
Field | Description |
Order ID | Internal ID of the pharmacy order |
Pharmacy | Name of the assigned pharmacy |
Date | Date and time of the pharmacy handoff |
Status | Current pharmacy processing status (e.g., “Waiting For Pharmacy”) |
Tracking ID | Shown once the pharmacy initiates shipping |
Carrier / Track | Shipping provider and tracking link (if available) |
Actions:
REFRESH: Reload the current status of the pharmacy orderRESEND: Resend the order to the current pharmacySWITCH PHARMACY: Reassign the order to a different pharmacyCANCEL: Cancel the pharmacy order completely
Order Timeline
The Order Timeline logs the full history of the order, ideal for internal communication and tracking.
Function | Description |
Comment Field | Add internal notes or questions for the team |
Timestamp | Every action or update is logged with date and time |
Actions:
POST COMMENT: Add a comment to the order timeline