RxScale GmbH

Cassian Brosius

Everything you need to know: Your complete resource for guides, processes, and quick support for using our platform.

For Pharmacists

Follow these steps to activate your account and start using our platform:

How Registration Works – Step-by-Step Guide

Forgot your password? Here’s how to quickly and securely set a new one.

Forgot or want to change your password? Here’s how

If your login attempt fails, the issue is often related to the email address you are using, as your account was created by us in advance. Here is a quick…

I can’t log in – Quick Troubleshooting Guide

Your start in the portal: Account activation, password setup, and quick solutions for login issues.

Getting Started & Access

This article gives you an overview of the complete prescription workflow – from receiving a digital prescription to completing or rejecting an order.

How Prescription Processing Works in the RxScale Pharmacy Tool

This article explains how to process a digital prescription step by step.

How to Process a Prescription

This article explains how to download and review a prescription.

How to Download a Prescription

Each prescription has a status indicating its current processing stage.

Prescription Status Explained

This article explains how to mark a prescription as being processed.

Marking a Prescription as “In Progress”

This article explains how to complete a processed order.

Completing an Order

This article explains how to reject a prescription.

Rejecting a Prescription

Learn everything you need to know about processing prescriptions.

Prescriptions & Orders

Centrally manage prescriptions, inventory, and order metrics in one place.

Pharmacy Tool Dashboard – Extended Overview

Manage all medically issued prescriptions and orders in one clear and centralized location.

Prescriptions – Overview of Prescriptions and Orders for Pharmacies

Manage your pharmacy's inventory and update stock levels directly within the system.

Inventory – Pharmacy Stock Management

Pharmacy Tool

Create a custom design with text, images, and links

Home

Go to RxScale

Find answers and get help from Intercom Support and Community Experts

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