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Rejecting a Prescription

This article explains how to reject a prescription.

Cassian Brosius avatar
Written by Cassian Brosius
Updated over a week ago

When do I need this?

If a prescription cannot be processed, for example:

  • A product is unavailable

  • The prescription is incomplete

  • Other operational reasons

How to proceed:

  1. Open the relevant prescription

  2. Click the red button with the cross

  3. Confirm the rejection

Result

  • The prescription status changes to Cancelled

  • The order is not processed further

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