1. Open the login page of our platform.
2. Click on “Can’t access your account?” below the login form.
3. Enter the email address you used to register with us.
4. You will receive an email from us with a reset link.
5. Click the link in the email to set a new password.
The link is only valid for a limited time for security reasons.
6. Choose a new, secure password and confirm it.
7. Log in again using your new password.
I did not receive an email – What can I do?
If you don’t see the email:
Check your spam/junk folder
Search for our platform name: “rxscale”
Make sure you entered the correct email address
Wait 2–3 minutes, as delivery may occasionally be delayed
If you still don't receive an email, please contact our support team.